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  • Global Laws on Co-employment, Deemed Employment and Joint Liability in Staffing Relationships

    This report looks at the differences between joint employment, joint liability and deemed employment and highlights some of the countries where these risks arise in relation to the use of contingent agency labor. Various US laws impose joint and several liability for employer obligations by finding both the client hirer of a temporary worker, and the staffing agency that supplies the worker, to be joint employers in certain circumstances. Outside of the US, many jurisdictions impose joint liability on the users of contingent workers supplied by a third-party staffing firm for specific obligations in the event that such obligations are not complied with by the staffing supplier. In some countries, the law goes further and provides that the worker is deemed to be the employee of the hirer, in place of the staffing supplier. Legal Disclaimer: This report is provided solely for the purposes of information, and should not be considered legal advice. It is always recommended to seek the advice of qualified legal counsel before taking action.To download a pdf copy of this report click below: Global Laws on CoEmployment, Deemed Employment and Joint Liability in Staffing Relationships_CWS_20171113 - You do not have permission to view this object. […]

  • MSP Market Developments Part 3: Differentiators

    The purpose of this report is to highlight where demonstrated differentiation exists across providers, not to confirm the relative quality or depth of all MSP related services by providers.  Each MSP provider was evaluated against criteria using a unique rating scale (see next page) to assess capability and maturity in the areas of differentiation. On a high level, maturity in capability was evaluated as a combination of: Client Evidence: through case study evidence and level of adoption by clients Quality of Process: level of standardization, process completeness, tools, metrics and methodologies to support the service combined with service development announcements and/or roadmaps Level of provider experience: the size and capability of the service delivery team combined with the length of time the organization has been delivering the service criteria. This reflects, not only core MSP services commonly offered across the market, but also complementary services that enable programs to broaden and solutions to be varied. Complementary criteria selected were those that best supported the areas that buyers indicated were of greatest interest to explore within 2 years as indicated in SIA’s 2017 Buyers Survey. This included interest in alternative supplier management strategies (refer to diagram to the right). As such, the boxed categories in the diagram, were given a greater emphasis when selecting criteria for differentiation, than those not highlighted.The maturity of service provision is evaluated geographically. The providers ability to scale and support different size programs is also assessed. Note that a review of client satisfaction through reference checking and cost to deliver were not part of the process and, as such, these scores do not take these into account.Further, in 2017 SIA introduced a greater level of objectivity by incorporating the voice of the end-customer.  The purpose is to enable client feedback of the provider quality and service of programs to incorporate client satisfaction into provider differentiation. This can show potential clients how the leading providers compare looking at client perception of the value of provider offerings. To support the process, a questionnaire was used based on 26 questions, some which allowed open answers and commentary. The questionnaire was expected to take 30 minutes to complete and could be completed by interview or by online survey. Key questions in the questionnaire related to: Scope of services used Satisfaction with services Benefits and the effectiveness in achieving the benefits Ability of the provider to support your needs How are you looking to drive service enhancement? Service culture and strength of partnership A minimum of three client organizations were required to respond to quality for inclusion in this report. Individual responses were treated in confidence, however, aggregated results were shared with providers.  The questionnaires were completed by client references between the months of April and the beginning of October 2017. A total of 11 MSP providers submitted sufficient information to qualify for inclusion in this report. We believe this report is the most comprehensive on the MSP market with the greatest coverage of providers and depth of analysis.  Further, SIA are constantly working to encourage new participants to join. The 2017 MSP participants included: Agile•1 Allegis Global Solutions (a division of Allegis Group, including Aerotek MSP business) Broadleaf GRI (Geometric Results) Hays iSymphony KellyOCG (a division of Kelly Services) Metaprocure Pontoon Strategic Staffing Solutions TAPFIN (a division of ManpowerGroup) Click the link below to download the report: MSP Market Developments - Part 3 20171013 - You do not have permission to view this object. […]

  • MSP Market Developments: Part 2

    In 2016, the Managed Service Provider (MSP) market represented $117 billion of spend under management and saw a slight dip in growth, estimated at 11% and down from 13% in 2015. The US heavily dominates the global MSP market in terms of size of spend representing a 50% share, followed by the UK (14%) and Australia (4%). Growth is greatest outside the US which is the most established market. Approximately 25% of MSP spend relates to global contracts covering three or more geographical regions, and 49% represents a single country scope. Growth can be attributed to both ongoing program expansions as well as net new clients. The market is represented by a range of industries, with Financial Services being the largest (with a 25% share) and experiencing the greatest growth alongside IT and Healthcare. IT remains the largest occupational skill represented in the market (30% share) and continues to grow strongly, up from 29% share in 2015.Unsurprisingly the vendor neutral model sourcing temp/IC continues to dominate the market (with a 44% share, compared to 46% in 2015). While Statement of Work remains the highest growth component labor category and now represents 21% of the market, up from 19% in 2015.There is evidence of growing adoption of mid-market services (defined as small-medium sized organizations of less than 2,000 employees), and this is balanced against larger spend sizes due to the incorporation of SOW into programs.MSP Service delivery materially increased in sophistication in 2016 as technology becomes more readily available and buyer clients continue to demand greater strategic insight from their MSP partnerships.  Also 2017 saw the continued rapid rise of new technology enabled service offerings such as FMS adoption within MSP programs, as well as a growing use of IC compliance services, greater delivery experience of SOW services and analytics developments. Today, approximately 20% of MSP’s offer a proprietary analytics platform to supplement the service. While proprietary blended VMS solutions support 13% of the MSP market, most MSP’s depend on several VMS systems to support services. At the end of 2016, the MSP market experienced significant VMS technology consolidation with the Beeline and IQN merger. Product alignment as a result of the merger is expected to shape the market and MSP services going forward.Not surprisingly MSP providers offer the lions share of the load when it comes to implementation, indicating that 67% of effort on a program implementation is delivered by the MSP, with 16% delivered by the client and 16% delivered by VMS providers with the remaining 1% being other organizations, such as consultancies. Click the link below to download the report:  MSP Market Developments - Part 2 20170831 - You do not have permission to view this object. &nbs […]

  • VMS Market Developments: Part 2

    In 2016, the Vendor Management System (VMS) market represented $138bn spend under management and grew by an estimated 15% globally, driven primarily by demand in Europe and Asia Pacific as programs expand internationally. The US still dominates the global market, representing a 67% share. As outlined in Part 1 of this report, the VMS market has been steadily expanding geographical capability as well as offering increased functionality to support workers sourced through services contracts (Statement of Work and Outsourced services) which is growing at approximately twice the rate of the overall VMS market. Utilizing the VMS functionality to support SOW services now represents approximately 33% of the total VMS market in terms of spend under management. ERP and FMS integrations continue to develop which are changing the way processes are supported and the way businesses engage with VMS tools.A total of 18 VMS providers submitted sufficient data to qualify for inclusion in this report.Click the link below to download the full report: VMS Market Developments - Part 2 20170707 - You do not have permission to view this object. […]

  • Global Laws on Co-employment, Deemed Employment and Joint Liability in Staffing Relationships

    This report looks at the differences between joint employment, joint liability and deemed employment and highlights some of the countries where these risks arise in relation to the use of contingent agency labour. Various US laws impose joint and several liability for employer obligations by finding both the client hirer of a temporary worker, and the staffing agency that supplies the worker, to be joint employers in certain circumstances. Outside of the US, many jurisdictions impose joint liability on the users of contingent workers supplied by a third-party staffing firm for specific obligations in the event that such obligations are not complied with by the staffing supplier. In some countries, the law goes further and provides that the worker is deemed to be the employee of the hirer, in place of the staffing supplier. Legal Disclaimer: This report is provided solely for the purposes of information, and should not be considered legal advice. It is always recommended to seek the advice of qualified legal counsel before taking action.To download a pdf copy of this report click below: Global Laws on CoEmployment, Deemed Employment and Joint Liability in Staffing Relationships_CWS_20171113 - You do not have permission to view this object. […]

  • MSP Market Developments Part 3: Differentiators

    The purpose of this report is to highlight where demonstrated differentiation exists across providers, not to confirm the relative quality or depth of all MSP related services by providers.  Each MSP provider was evaluated against criteria using a unique rating scale (see next page) to assess capability and maturity in the areas of differentiation. On a high level, maturity in capability was evaluated as a combination of: Client Evidence: through case study evidence and level of adoption by clients Quality of Process: level of standardization, process completeness, tools, metrics and methodologies to support the service combined with service development announcements and/or roadmaps Level of provider experience: the size and capability of the service delivery team combined with the length of time the organization has been delivering the service criteria. This reflects, not only core MSP services commonly offered across the market, but also complementary services that enable programs to broaden and solutions to be varied. Complementary criteria selected were those that best supported the areas that buyers indicated were of greatest interest to explore within 2 years as indicated in SIA’s 2017 Buyers Survey. This included interest in alternative supplier management strategies (refer to diagram to the right). As such, the boxed categories in the diagram, were given a greater emphasis when selecting criteria for differentiation, than those not highlighted.The maturity of service provision is evaluated geographically. The providers ability to scale and support different size programs is also assessed. Note that a review of client satisfaction through reference checking and cost to deliver were not part of the process and, as such, these scores do not take these into account.Further, in 2017 SIA introduced a greater level of objectivity by incorporating the voice of the end-customer.  The purpose is to enable client feedback of the provider quality and service of programs to incorporate client satisfaction into provider differentiation. This can show potential clients how the leading providers compare looking at client perception of the value of provider offerings. To support the process, a questionnaire was used based on 26 questions, some which allowed open answers and commentary. The questionnaire was expected to take 30 minutes to complete and could be completed by interview or by online survey. Key questions in the questionnaire related to: Scope of services used Satisfaction with services Benefits and the effectiveness in achieving the benefits Ability of the provider to support your needs How are you looking to drive service enhancement? Service culture and strength of partnership A minimum of three client organizations were required to respond to quality for inclusion in this report. Individual responses were treated in confidence, however, aggregated results were shared with providers.  The questionnaires were completed by client references between the months of April and the beginning of October 2017.A total of 11 MSP providers submitted sufficient information to qualify for inclusion in this report. We believe this report is the most comprehensive on the MSP market with the greatest coverage of providers and depth of analysis.  Further, SIA are constantly working to encourage new participants to join. The 2017 MSP participants included: Agile•1 Allegis Global Solutions (a division of Allegis Group, including Aerotek MSP business) Broadleaf Geometric Results Hays iSymphony KellyOCG (a division of Kelly Services) Metaprocure Pontoon Strategic Staffing Solutions TAPFIN (a division of ManpowerGroup) Click the link below to download the report:  MSP Market Developments - Part 3 20171013 - You do not have permission to view this object. […]

  • MSP Market Developments: Part 2

    In 2016, the Managed Service Provider (MSP) market represented $117 billion of spend under management and saw a slight dip in growth, estimated at 11% and down from 13% in 2015. The US heavily dominates the global MSP market in terms of size of spend representing a 50% share, followed by the UK (14%) and Australia (4%). Growth is greatest outside the US which is the most established market. Approximately 25% of MSP spend relates to global contracts covering three or more geographical regions, and 49% represents a single country scope. Growth can be attributed to both ongoing program expansions as well as net new clients. The market is represented by a range of industries, with Financial Services being the largest (with a 25% share) and experiencing the greatest growth alongside IT and Healthcare. IT remains the largest occupational skill represented in the market (30% share) and continues to grow strongly, up from 29% share in 2015.Unsurprisingly the vendor neutral model sourcing temp/IC continues to dominate the market (with a 44% share, compared to 46% in 2015). While Statement of Work remains the highest growth component labor category and now represents 21% of the market, up from 19% in 2015.There is evidence of growing adoption of mid-market services (defined as small-medium sized organizations of less than 2,000 employees), and this is balanced against larger spend sizes due to the incorporation of SOW into programs.MSP Service delivery materially increased in sophistication in 2016 as technology becomes more readily available and buyer clients continue to demand greater strategic insight from their MSP partnerships.  Also 2017 saw the continued rapid rise of new technology enabled service offerings such as FMS adoption within MSP programs, as well as a growing use of IC compliance services, greater delivery experience of SOW services and analytics developments. Today, approximately 20% of MSP’s offer a proprietary analytics platform to supplement the service. While proprietary blended VMS solutions support 13% of the MSP market, most MSP’s depend on several VMS systems to support services. At the end of 2016, the MSP market experienced significant VMS technology consolidation with the Beeline and IQN merger. Product alignment as a result of the merger is expected to shape the market and MSP services going forward.Not surprisingly MSP providers offer the lions share of the load when it comes to implementation, indicating that 67% of effort on a program implementation is delivered by the MSP, with 16% delivered by the client and 16% delivered by VMS providers with the remaining 1% being other organizations, such as consultancies. Click the link below to download the report:  MSP Market Developments - Part 2 20170831 - You do not have permission to view this object. &nbs […]

  • VMS Market Developments: Part 2

    In 2016, the Vendor Management System (VMS) market represented $138bn spend under management and grew by an estimated 15% globally, driven primarily by demand in Europe and Asia Pacific as programs expand internationally. The US still dominates the global market, representing a 67% share. As outlined in Part 1 of this report, the VMS market has been steadily expanding geographical capability as well as offering increased functionality to support workers sourced through services contracts (Statement of Work and Outsourced services) which is growing at approximately twice the rate of the overall VMS market. Utilizing the VMS functionality to support SOW services now represents approximately 33% of the total VMS market in terms of spend under management. ERP and FMS integrations continue to develop which are changing the way processes are supported and the way businesses engage with VMS tools.A total of 18 VMS providers submitted sufficient data to qualify for inclusion in this report.Click the link below to download the full report:  VMS Market Developments - Part 2 20170707 - You do not have permission to view this object. […]

  • Global Laws on Co-employment, Deemed Employment and Joint Liability in Staffing Relationships

    This report looks at the differences between joint employment, joint liability and deemed employment and highlights some of the countries where these risks arise in relation to the use of contingent agency labour. Various US laws impose joint and several liability for employer obligations by finding both the client hirer of a temporary worker, and the staffing agency that supplies the worker, to be joint employers in certain circumstances. Outside of the US, many jurisdictions impose joint liability on the users of contingent workers supplied by a third-party staffing firm for specific obligations in the event that such obligations are not complied with by the staffing supplier. In some countries, the law goes further and provides that the worker is deemed to be the employee of the hirer, in place of the staffing supplier. Legal Disclaimer: This report is provided solely for the purposes of information, and should not be considered legal advice. It is always recommended to seek the advice of qualified legal counsel before taking action.To download a pdf copy of this report click below: Global Laws on CoEmployment, Deemed Employment and Joint Liability in Staffing Relationships_CWS_20171113 - You do not have permission to view this object. […]

  • MSP Market Developments Part 3: Differentiators

    The purpose of this report is to highlight where demonstrated differentiation exists across providers, not to confirm the relative quality or depth of all MSP related services by providers.  Each MSP provider was evaluated against criteria using a unique rating scale (see next page) to assess capability and maturity in the areas of differentiation. On a high level, maturity in capability was evaluated as a combination of: Client Evidence: through case study evidence and level of adoption by clients Quality of Process: level of standardization, process completeness, tools, metrics and methodologies to support the service combined with service development announcements and/or roadmaps Level of provider experience: the size and capability of the service delivery team combined with the length of time the organization has been delivering the service criteria. This reflects, not only core MSP services commonly offered across the market, but also complementary services that enable programs to broaden and solutions to be varied. Complementary criteria selected were those that best supported the areas that buyers indicated were of greatest interest to explore within 2 years as indicated in SIA’s 2017 Buyers Survey. This included interest in alternative supplier management strategies (refer to diagram to the right). As such, the boxed categories in the diagram, were given a greater emphasis when selecting criteria for differentiation, than those not highlighted.The maturity of service provision is evaluated geographically. The providers ability to scale and support different size programs is also assessed. Note that a review of client satisfaction through reference checking and cost to deliver were not part of the process and, as such, these scores do not take these into account.Further, in 2017 SIA introduced a greater level of objectivity by incorporating the voice of the end-customer. The purpose is to enable client feedback of the provider quality and service of programs to incorporate client satisfaction into provider differentiation. This can show potential clients how the leading providers compare looking at client perception of the value of provider offerings. To support the process, a questionnaire was used based on 26 questions, some which allowed open answers and commentary. The questionnaire was expected to take 30 minutes to complete and could be completed by interview or by online survey. Key questions in the questionnaire related to: Scope of services used Satisfaction with services Benefits and the effectiveness in achieving the benefits Ability of the provider to support your needs How are you looking to drive service enhancement? Service culture and strength of partnership A minimum of three client organizations were required to respond to quality for inclusion in this report. Individual responses were treated in confidence, however, aggregated results were shared with providers.  The questionnaires were completed by client references between the months of April and the beginning of October 2017.A total of 11 MSP providers submitted sufficient information to qualify for inclusion in this report. We believe this report is the most comprehensive on the MSP market with the greatest coverage of providers and depth of analysis.  Further, SIA are constantly working to encourage new participants to join. The 2017 MSP participants included: Agile•1 Allegis Global Solutions (a division of Allegis Group, including Aerotek MSP business) Broadleaf GRI (Geometric Results) Hays iSymphony KellyOCG (a division of Kelly Services) Metaprocure Pontoon Strategic Staffing Solutions TAPFIN (a division of ManpowerGroup) Click the link below to download the report: MSP Market Developments - Part 3 20171013 - You do not have permission to view this object. […]

  • MSP Market Developments: Part 2

    In 2016, the Managed Service Provider (MSP) market represented $117 billion of spend under management and saw a slight dip in growth, estimated at 11% and down from 13% in 2015. The US heavily dominates the global MSP market in terms of size of spend representing a 50% share, followed by the UK (14%) and Australia (4%). Growth is greatest outside the US which is the most established market. Approximately 25% of MSP spend relates to global contracts covering three or more geographical regions, and 49% represents a single country scope. Growth can be attributed to both ongoing program expansions as well as net new clients. The market is represented by a range of industries, with Financial Services being the largest (with a 25% share) and experiencing the greatest growth alongside IT and Healthcare. IT remains the largest occupational skill represented in the market (30% share) and continues to grow strongly, up from 29% share in 2015.Unsurprisingly the vendor neutral model sourcing temp/IC continues to dominate the market (with a 44% share, compared to 46% in 2015). While Statement of Work remains the highest growth component labor category and now represents 21% of the market, up from 19% in 2015.There is evidence of growing adoption of mid-market services (defined as small-medium sized organizations of less than 2,000 employees), and this is balanced against larger spend sizes due to the incorporation of SOW into programs.MSP Service delivery materially increased in sophistication in 2016 as technology becomes more readily available and buyer clients continue to demand greater strategic insight from their MSP partnerships.  Also 2017 saw the continued rapid rise of new technology enabled service offerings such as FMS adoption within MSP programs, as well as a growing use of IC compliance services, greater delivery experience of SOW services and analytics developments. Today, approximately 20% of MSP’s offer a proprietary analytics platform to supplement the service. While proprietary blended VMS solutions support 13% of the MSP market, most MSP’s depend on several VMS systems to support services. At the end of 2016, the MSP market experienced significant VMS technology consolidation with the Beeline and IQN merger. Product alignment as a result of the merger is expected to shape the market and MSP services going forward.Not surprisingly MSP providers offer the lions share of the load when it comes to implementation, indicating that 67% of effort on a program implementation is delivered by the MSP, with 16% delivered by the client and 16% delivered by VMS providers with the remaining 1% being other organizations, such as consultancies. Click the link below to download the report: MSP Market Developments - Part 2 20170831 - You do not have permission to view this object.  &nbs […]

  • VMS Market Developments: Part 2

    In 2016, the Vendor Management System (VMS) market represented $138bn spend under management and grew by an estimated 15% globally, driven primarily by demand in Europe and Asia Pacific as programs expand internationally. The US still dominates the global market, representing a 67% share. As outlined in Part 1 of this report, the VMS market has been steadily expanding geographical capability as well as offering increased functionality to support workers sourced through services contracts (Statement of Work and Outsourced services) which is growing at approximately twice the rate of the overall VMS market. Utilizing the VMS functionality to support SOW services now represents approximately 33% of the total VMS market in terms of spend under management. ERP and FMS integrations continue to develop which are changing the way processes are supported and the way businesses engage with VMS tools.A total of 18 VMS providers submitted sufficient data to qualify for inclusion in this report.Click the link below to download the full report: VMS Market Developments - Part 2 20170707 - You do not have permission to view this object. […]